Reference

What You Agree To When You Use pickverse

These terms set out the rules that apply to your account, your wallet activity via DANA, OVO, or GoPay, and how we handle any disputes.

Account holder responsibilityDANA · OVO · GoPay coveredIndonesia-region accessDispute process outlinedTerms updated when changed

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How These Terms Cover Your Activity

pickverse Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of pickverse — including account registration, deposits and withdrawals via local e-wallets, and any activity inside the lobby — is governed by these terms. When you connect your DANA, OVO, or GoPay wallet to fund your account, you confirm that the wallet belongs to

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you and that the funds are yours to use. Mismatched wallet details or third-party funding will result in a hold on your account while we verify the source. We do not accept liability for delays caused by your payment provider's own processing times; the transaction record
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in your account dashboard reflects what our system received. For players in Jakarta or Surabaya accessing the platform on mobile, the same terms apply whether you reach us through a browser or a saved app shortcut. Amendments to these terms are published on this page with
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a revision date. Continued use of your account after a revision is posted counts as acceptance. If you disagree with an update, close your account before the effective date and withdraw your balance through your registered wallet. These terms are governed by applicable law in the
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jurisdiction where access is permitted, and any claim must be raised through the support channel before any formal process begins.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a formal concern about your account or a transaction, contact our support team before escalating. We handle terms-related queries through live chat, email, and our in-account help desk — each routed to the team that manages account and policy matters directly.

Team online

Live Chat

Open the chat widget inside your account dashboard for terms and account queries. Available during our standard operating hours for Indonesia.

Email Support

Send a written query to our support address for a documented response on any terms, wallet, or account matter you need in writing.

In-Account Help Desk

HOW WE MANAGE THIS

Account Security and Data Handling Under These Terms

Your account data, transaction history, and wallet details are handled according to the data practices described here and in our privacy policy. We retain account records for the period required by applicable law, and you may request a summary of your data by contacting support through your verified account. Security measures including session tokens and OTP verification apply every time you log in; these are not optional and cannot be bypassed. If you suspect unauthorised access, use the lock-account option in settings immediately, then contact support to begin the recovery process.

Data Retention

We keep your account records and transaction logs for the period required by applicable law. You can request a data summary via verified support at any time.

Wallet Verification

Your DANA, OVO, or GoPay wallet must match the name on your account. Mismatches trigger a manual review before any withdrawal is processed.

Session Security

Every login uses OTP verification tied to your registered mobile number. If you change your number, update it in account settings before your next session.

Account Changes

Name corrections or wallet updates require supporting documentation submitted through the in-account help desk. Changes take effect once our team confirms the review.

Common Questions About These Terms

These are the questions we hear most often when account holders review the terms. If your situation is not covered here, raise it with support directly.

We post updates on this page with a revision date. If you keep using your account after that date, the new terms apply. To opt out, close your account and withdraw your balance before the revision takes effect.

No. Deposits must come from a wallet registered in your own name. Third-party funding triggers an account hold until the source is verified, which can delay your ability to withdraw.

Start through the in-account help desk, selecting the relevant transaction from your history. Our team reviews the record and responds with a decision before any external escalation is considered.

Yes. Whether you access pickverse through a mobile browser or a desktop session, the same terms apply to your account, your wallet activity, and any disputes you raise.

We retain records for the period required by applicable law in your eligible region. After that period, personal data is removed from active systems. Contact support for specifics on your account.

Use the lock-account option in your account settings immediately. Then contact support via live chat or the help desk to start the recovery and review process before anything else.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use pickverse

Reach Us About These Terms

Live Chat

Email Support

In-Account Help Desk

Account Security and Data Handling Under These Terms

Data Retention

Wallet Verification

Session Security

Account Changes

Common Questions About These Terms

01 What happens to my account if the terms are updated?

02 Can a family member or friend fund my account using their DANA or OVO?

03 How do I raise a formal dispute about a transaction?

04 Are these terms the same for mobile and desktop access?

05 How long does pickverse keep my account data after I close my account?

06 What should I do if I think someone else has accessed my account?

Terms & Conditions

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