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How We Handle the Legal Side of Your Account

These pages cover the rules that govern your pickverse account — from how your data is stored and used to what terms apply when you access the platform from Indonesia. Everything here depends on local law and is available where local law permits.

Terms of UsePrivacy & DataCookie PolicyAccount RulesDANA · OVO · GoPay Context
pickverse How We Handle the Legal Side of Your Account
HOW WE PROTECT YOUR ACCOUNT

Data Handling and Account Security Explained

We collect only the information needed to run your account and process your transactions. Here is what that means in practice across the four areas your account touches most.

Data We Hold

We store your registration details, transaction history — including DANA, OVO, and GoPay records — and session logs. Retention periods are set out in the privacy policy and vary by data type and legal obligation.

Cookie Use

We use functional cookies to keep your session active and analytics cookies to understand how the platform is used. You can manage cookie preferences from the consent panel that appears on your first visit.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We do not store full payment credentials — your DANA, OVO, or GoPay wallet tokens are handled by each provider's secure API.

Requesting Changes

To update, correct, or request deletion of your personal data, submit a written request through the form in the privacy policy section. We will confirm the action taken within the period specified in that document.

LEGAL CONTACT PATHS

Reach Us for Policy Questions

If you have a question about your rights under our terms, or need to submit a formal request — such as asking us to delete your account data — these are the direct channels to use. We do not handle legal enquiries through the general chat widget.

Team online

Email Support

Send your policy or data request to our dedicated address. Include your registered account ID so we can locate your record and respond within the timeframe set out in our privacy terms.

Account Help Chat

For account-level questions that are not formal legal requests — such as understanding a specific clause in the terms — our account support chat is available. Raise the topic and we will route it to the right team.

Written Request Form

Data subject requests — access, correction, or deletion of your personal information — must be submitted in writing. Use the form linked in the privacy policy section and we will confirm receipt by return.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms, data practices, and account rules work. If yours is not here, use the written request form or contact account support.

We collect your name, contact details, and the information needed to verify your account. Transaction records — including payments made via DANA, OVO, or GoPay — are retained as required by our operating terms.

Yes. Submit a written deletion request using the form in the privacy policy section. We will process it and confirm within the timeframe set out there, subject to any legal retention obligations that apply.

Send a data access request in writing through the support form, including your account ID. We will compile the relevant records and respond within the period stated in our privacy terms.

The version that was current when you registered, subject to any updates you were notified about. We publish a dated version history — check the policy archive or ask support to confirm the exact version tied to your account.

Only where necessary to operate the platform — for example, with DANA, OVO, or GoPay to process your transactions, or with fraud-prevention services. We do not sell personal data. Full details are in the privacy policy.

Access depends on local law and is available only where local law permits. It is your responsibility to confirm that accessing the platform is lawful in your specific location before registering or depositing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.