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How pickverse Handles Your Personal Information

Your privacy is part of how we run this platform. We collect only what's needed to keep your account secure, process payments through DANA, OVO, and GoPay, and deliver the support you expect — nothing more.

Account Data ProtectionDANA, OVO, GoPay Payment PrivacyCookie ControlsData Access RequestsIndonesia-Based Support
pickverse How pickverse Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have questions about how your data is held, want to correct something on your account, or need to make a formal data request, our support team handles these directly. Players in Jakarta and across Indonesia can reach us through the channels below — we respond to privacy requests with a clear timeline so you know what to expect and when.

Team online

Live Chat

Open the chat widget from any page while logged in. Privacy and account questions are handled by the same team, so you get a direct answer without being passed around.

Email Support

Send your request to our support address from the email registered to your account. Include your account ID so we can locate your data record without delay.

Account Help Centre

The Help section inside your account lists step-by-step paths for data access requests, cookie settings, and account closure — available any time from the menu.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

Security and transparency sit at the centre of how we manage account data. Here is what that looks like in practice across the key areas of your account.

Payment Data Handling

Deposits and withdrawals via DANA, OVO, or GoPay pass through each provider's own encrypted channel. We store only a transaction reference on our side — never your full wallet PIN or credentials.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to improve page performance. You set your preferences on first visit and can change them under Settings at any time.

Account Security and Access Logs

Every login to your account is timestamped. If we detect a sign-in from an unfamiliar device or location, we flag it. You can review your recent access history from the Security tab in your account.

Data Retention and Deletion

Active account data stays on file while your account is open. Close your account and we remove identifying details from live systems, retaining only the minimum required by applicable law.

Privacy Policy: What You Need to Know

Straightforward answers to the questions we get asked most about how your data is handled on this platform.

We collect your name, email, and the e-wallet identifiers you link — DANA, OVO, or GoPay — along with login timestamps and transaction references needed to verify payments and keep your account secure.

Yes. Submit a data access request through live chat or email from your registered address. Include your account ID and we will confirm receipt and provide your data within the timeframe required by applicable law.

Most details — email, linked wallets — can be updated directly from your account settings. For changes that require identity verification, contact support through live chat and our team will walk you through the steps.

We do not sell your data. Payment data passes only to the relevant e-wallet provider — DANA, OVO, or GoPay — to process your transaction. We share information with third parties only where law requires it.

Personally identifiable information is removed from active systems when you close your account. We keep only what applicable regulations require us to retain, for the period those regulations specify.

A cookie consent banner appears on your first visit. You can accept, decline, or customise which cookies are active. Return to those preferences any time through the Settings section of your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.